Return & exchange
Returns & Exchanges
Our customer services operate from Monday to Thursday. Please allow for 1-2 working days for your reply; we endeavour to get back to you as soon as possible.
What Is The Return & Exchange Policy?
We accept exchanges and returns (excluding the cost of original shipping) on all our pieces!
We only ask that the following requirements are met:
All returns must be authorised within 10 days of delivery. Upon receiving your goods, we advise you try them on straight away
The item/s must be in original condition, with all tags remaining in place, including hygiene seal
Item/s must not have been worn, washed or altered in any way
Discounted items are not eligible for return
Exchanged items are not eligible for return
If a product is returned because unpaid duties/taxes we will generate a credit note for the product value
Items can be exchanged a maximum of 2 times
Are Returns Free?
The shipping cost incurred for returning item/s to DEL MAAR for an exchange or refund are NOT covered or reimbursed by us.
Your money will be refunded to your original payment method, minus $30 AUD operational cost, per bikini set. Shipping fee is not refundable.
Australia: For product exchange, $30 AUD will be charged for covering the shipping cost of the new bikini set.
New Zealand: For product exchange, $30 AUD will be charged for covering the shipping cost of the new bikini set.
How Do I Organise A Return?
Just email email@example.com so we can authorize your return if applicable.
Please note we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details
Where do I Send My Exchange / Return To?
We will provide you with the full address by email when we authorize your return after following the steps required.
How Long Does It Take For My Exchange / Refund To Be Processed?
We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return
If you're exchanging, we will send your new piece/s out, and email you
If you're refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete
What if the Item I bought is no longer available?
Due to the select nature of our product, it may occur that some exchange requests may not be processed if your requested item is out of stock. A refund will be processed instead in these instances
What If My Order Arrives Damaged, or There Is A Fault?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org so we can personally assist you and sort out your problem as quickly as possible